No One is Immune From Travel Hell

Wednesday was a travel day on our “Summer of 60” tour.  Moving day, from San Jose Airport to our friends’ home in Scottsdale, Arizona.

Got a great fare on Southwest Airlines.  San Jose is a nice airport.  What could go wrong? 

Start with a mechanical delay.  That’s OK, it happens.  A 3:30 flight became a 4:15 flight became a 5:50 flight became a “we’re switching out planes” flight that would leave at 6:30.

And in the middle of boarding…this:

A fire.  Somewhere.  Nowhere near us, but somewhere.  A slowwwwwww evacuation.  A promise that the plane would NOT LEAVE without all passengers.  Fine.

So, of course, the plane left without all of the passengers.  Our friends, who were caught in security hell.

We were assured they would be on the next flight, 20 minutes behind us.  (They, in fact, were.)  The flight attendant saw fire in my eyes.

“What would you like to drink?”

“A diet Coke.”

“You don’t want a diet Coke.  What do you really want?”

“A triple Jack on the rocks.”

“On the way.”

THAT was outrageous customer service.

I hate the decision some dweeb made for the flight to leave after delays and an evacuation without all passengers.

But that flight attendant?  I love that flight attendant.

You gotta love a flight attendant. 

(And I do.)


About Gerry

I've been covering Connecticut news and sports since 1974. I know, I don't look that old.
This entry was posted in Diatribes, It's all about me, Travel and tagged , , , . Bookmark the permalink.

4 Responses to No One is Immune From Travel Hell

  1. Mary says:

    Southwest has great flight attendants with a great sense of humor. I’m always entertained by their flight announcements.

    • Gerry says:

      True. But no one was laughing on that flight.

      • Mary says:

        I bet! I’ve been on a number of delayed flights and even stuck overnight a few times. Most people don’t handle it well. I once had a travel companion who had a total meltdown in the airport after 16 hours of trying to leave. First stuck on the Tarmac for two hours and then off-loaded. Lots of waiting. Ultimately had to go to the customer service counter to get re-booked and we were in a foreign country where no one seemed to believe in lining up and taking turns. Finally got out only to spend the night in another city since there were no more flights to the U.S. it was quite the adventure and my travel companion had had enough.m

  2. pete says:

    lol @ “outrageous customer service”

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