As of this week, Facebook has 500,000,000 customers (that’s 500-million if, like me, you have a problem with a lot of zeros), and it seems a lot of them aren’t happy.
Facebook took a face plant in a big customer satisfaction survey, ranking right down there with airlines and the cable companies (though I hear nice things about Comcast).
There’s a lot of talk about privacy and spam issues, but that’s only so much bat guano. I think a lot of Facebook users are mad because they’re addicted to Facebook.
Paging Dr. Drew Pinsky! (You’re not a celebrity? Never mind. Dr. Drew doesn’t help the great unwashed masses of non-celebrity. That would be a complete waste of his talent and expertise. But I digress.)
When I joined Facebook, I was temporarily sucked into its vortex. But somehow, I summoned the strength to extract myself from its digital tentacles, and now I consume in moderation.
I also think Facebook users are disgruntled because they’ve made a billionaire of the website’s 26 year old founder, Mark Zuckerberg.
Filthy rich at 26. Thanks to you. And you. And you. And me.